Qwen Chat is up.
If Qwen Chat is down for you
- Check whether Qwen Chat is down for everyone with the status above, or see if others are reporting problems.
- If Qwen Chat is up but not working for you, restart the app and your device, and check your internet connection.
- Still stuck? Contact Qwen Chat support ↗ with the time the problem started.
Common Qwen Chat problems and fixes
Qwen Chat won't load or keeps spinning
If Qwen Chat is up for everyone, close and reopen the app, or try the website in a private window. Switching between Wi-Fi and mobile data also helps.
You can't log in
Login problems often come before a full outage. If many people report them, wait it out. Resetting your password during an outage rarely helps.
Messages or posts won't send or load
Check your connection with another app first. If others work, it's likely Qwen Chat. Your messages usually send once it's back.
It works on one device but not another
Update the app and restart the device. If only one device fails, the problem is that device, not Qwen Chat.
Qwen Chat status FAQ
Is Qwen Chat down right now?
Qwen Chat is up. We check Qwen Chat every 3 minutes and also show Qwen Chat's own status page and problem reports from other users.
Why is Qwen Chat not working for me?
If Qwen Chat is up for everyone, the problem is probably your app, your device or your internet connection. Restart the app and your device first.
How do I know when Qwen Chat is back up?
Sign up for a free alert on this page. We'll send one email when Qwen Chat goes down and one when it's back.
How do I contact Qwen Chat support?
Go to Qwen Chat's help center. Tell them the time the problem started and the error you see.