Shopify is up.
No incidents in the last 90 days.
If Shopify is down for you
- Check whether Shopify is down for everyone with the status above, or see if others are reporting problems.
- If Shopify is up but your site isn't loading, check your own site. The problem may be your site, your DNS or your connection.
- Still stuck? Contact Shopify support ↗ with the time the problem started.
Common Shopify problems and fixes
Your published site won't load
If Shopify is up for everyone, check that your domain still points to Shopify and hasn't expired.
The editor won't open or save
Try a different browser or turn off ad blockers. If others are reporting problems too, wait for Shopify to fix it. Your live site often keeps working.
Your custom domain isn't connecting
DNS changes can take up to 48 hours. Double-check the records Shopify asks for at your domain registrar.
Checkout or forms aren't working
Test from a private window. If it fails for everyone, contact Shopify support right away, since this costs you sales.
Shopify status FAQ
Is Shopify down right now?
Shopify is up. We check Shopify every 3 minutes and also show Shopify's own status page and problem reports from other users.
Why is my Shopify site not loading?
If Shopify is up, the problem is probably your site, your domain or your internet connection. Use our free check to test your own site.
How do I know when Shopify is back up?
Sign up for a free alert on this page. We'll send one email when Shopify goes down and one when it's back.
How do I contact Shopify support?
Go to Shopify's help center. Tell them the time the problem started and the error you see.